SaaS support guides

Support-first layouts for software products: where questions go, how incidents get announced, and how to structure a developer or open source server.

• How do I set up a Discord server for SaaS customer support?

  A Discord support server for SaaS: help forum with required tags, private tickets for billing, status and release channels, a staff queue and roles.

• How do I post status page and incident updates to Discord automatically?

  Post outage and incident updates to Discord automatically: create a channel webhook, connect your status tool, use a followable announcement channel.

• What channels should a developer tool's Discord have?

  Channel layout for a dev tool or API Discord: help forum by SDK, show-and-tell, releases, status, RFCs, contributors area and roles for staff and experts.

• How should an open source project structure its Discord?

  Structure an open source project's Discord: users vs contributors, help forum, good-first-issues, GitHub webhooks, maintainer roles, code of conduct.